Rock Counter Kitchen & Bath in Elk Grove Village, IL Closed now

Reviews about Rock Counter Kitchen & Bath

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  May 05, 2020, by ChitownRacer Laba
  These people are idiots. Terrible customer service. Purchased replacement cabinet doors. They weren't right and that's okay but when I went to go return them the next day they told me that my credit card will be reimbursed within 10 days. 12 days later it wasn't. Called and asked about it and they gave me excuses and lies. I chased him around for several days being very nice to them and they never called back with Solutions like they said they were going to. Ended up calling my credit card company and reporting a fraudulent charge. Cabinets are okay but the company is a joke. Trust me go somewhere else
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  July 27, 2019, by Joanna Worthington
  HORRIBLE customer service!!! So I got my kitchen from them 2 years ago. The process itself was a nightmare. No one knew what they were doing, but in the end I couldn't complain because our kitchen looks beautiful and we paid a fraction of the cost we would have going through other places. OK, fast forward to today...like I said, the kitchen was installed 2 years ago. 3 hinges on my cabinets have broken in the last 6 months. Today, I called Rock Counter asking if they could possibly send me some more hinges (we live an hour away from their factory warehouse). I would have been more than happy to pay for them. Instead, I dealt with the rudest, most belligerent girl I've ever spoken to in my life. From the second she answered the phone she was just pissed at my request for new hinges, acting like I was asking her to replace my kitchen completely. She said it was their store policy that I would have to drive to their factory in Hillside to pick up the hinges. I said I was an hour away and didn't understand why they couldn't simply ship them. Then she had the audacity to tell me "Look, your kitchen is 2-3 years old...this isn't our problem anymore". I asked her what the life span of a new kitchen SHOULD be and said I thought it was ridiculous they're not standing by their craftsmanship. Then she kept trying to get me off the phone saying she wasn't going to help me anymore, trying to redirect me to the factory in Hillside. When I asked who I should speak with there, she flat out refused to give me a name. This back and forth argument lasted for 5 minutes, then I asked for her name, and then she hung up on me. No joke, she literally hung up on me. I spent $30,000 with them for my kitchen and a bathroom vanity. And THIS is the treatment I receive when I ask for a couple new hinges. I will NEVER recommend them to anyone ever again. Ever.
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  June 24, 2019, by Leeann
  The crew at Rock Counter are patient and helpful. Their pricing is better than even the big box retailers. They are wholesalers so you get great selection and pricing with the service of an independent. Thanks guys!